Spun Chat Basics
Scenario: You want to message a colleague, a client at another organization, or a freelancer — without needing WhatsApp at all. Spun Chat gives you free DMs with voice messages, translation, and AI features built in.
Prerequisites
- A Spun account (no WhatsApp connection needed!)
- Spun Chat enabled (toggled on by default for all users)
What is Spun Chat?
Spun Chat is a standalone messaging platform built into Spun. It works completely independently from WhatsApp. Every Spun user — even those on the free tier — gets:
- Free messaging — unlimited text and voice DMs
- Free AI token allowance — use AI features within Spun Chat
- Voice messages with auto-transcription
- Per-viewer translation — each participant sees messages in their own language
- Cross-org connections — message people in other Spun organizations
INFO
The sidebar tab was previously called "Team" or "Internal" — it's now called Spun Chats.
Getting started
- Click the Spun Chats icon (MessagesSquare) in the sidebar, or switch to the "Spun Chats" tab in the chat list.
- Click "+ New conversation".
- Search for a user by name or email.
- Start messaging!
Voice messages
- Hold the microphone icon to record.
- Release to send — the message includes both the audio and an auto-transcription.
- Recipients can listen to the original audio or read the transcript.
Cross-org connections
Connect with people in other Spun organizations:
- Go to Spun Chats → Connections.
- Click "+ Add Connection".
- Enter their email or Spun username.
- Once they accept, you can message them directly.
Per-viewer translation
Each user sees Spun Chat messages in their preferred language:
- Set your language in Settings → General → Interface language.
- Incoming messages automatically display in your language.
- The original message is preserved — you can toggle to see it.
Pro tips
- Spun Chat is not WhatsApp — messages here don't go through WhatsApp at all.
- @mentions notify specific people in group chats.
- Shared chat links let you reference WhatsApp customer conversations inside Spun Chat.
- Free tier users get Spun Chat + a free AI token allowance. Buy token packs if you need more AI.
Troubleshooting
| Problem | Solution |
|---|---|
| Can't find Spun Chats in sidebar | Check Settings → Interface — it may be hidden in Simple mode |
| Connection request not received | Verify the email address matches their Spun account |
| Voice message won't record | Grant microphone permission in your browser |