Frequently Asked Questions

Browse common questions grouped by category. Click any feature name to see the full guide.

Messaging & Communication

WhatsApp Setup

How do I connect my WhatsApp?
My QR code is not working
How to reconnect WhatsApp
Why does my WhatsApp keep disconnecting?
How do I scan the QR without a computer?
Do I need to install anything to connect WhatsApp?
Why does Spun ask which country I use WhatsApp from?
What if Spun cannot connect from my country?
Why is my WhatsApp paused?
What is a temporary connection?
What is the difference between a Spun connection and a temporary connection?
Can I change my connection country after linking?
Do my photos and videos go through my connection?
Why is there no button to replace my channel?
Why is the QR code not shown?
What does "This QR connects through" mean?
Why does Spun say my computer is no longer set up to run the connection?
Why does the banner say my network blocks WhatsApp?

Multiple WhatsApp Numbers (Lines)

Can I connect a second WhatsApp number?
How do I add another number?
Do my contacts carry over to a new number?
How much does an extra number cost?
Can two numbers share one inbox?
Does the price of an extra number depend on my plan?

SMS Channel

Can Spun send SMS?
How do I set up SMS?
How do I connect my Twilio account?
Why can't I send SMS to a group?
What is TextBee?
Can I send SMS without connecting Twilio?
Do replies come back if I use the Spun number?
If a contact replies STOP to an SMS, does it also stop their WhatsApp task reminders?
Why can I not use Spun SMS?
Who can connect an SMS provider?

Labels

How do I create a label?
How to tag conversations?
Can I filter by label?
How does AI auto-labeling work?
What are label rules?
How do I approve AI labels?
What are perspectives?
How do I bulk label?
What is the DNS list?
Can I translate label names?
Why are my labels in English when my interface is in Hebrew?
Why did my label translations disappear after I renamed it?
Why can't I delete or rename this label?
What does the AI backfill confirmation mean?
How do I stop automated messages to one contact?
Where do I set up a rotation?

Contacts

How do I import contacts?
Where can I see contact details?
How to add notes to a contact?
How do I import my Outlook contacts?
How do I export contacts from Gmail or my iPhone?
Will importing a CSV create duplicates of contacts I already have?
Can I save a contact with only an email address?
How do I email a contact who is not on WhatsApp?
Where do I set a contact company, job title or birthday?
Can I edit contact details without leaving the chat?
How do I add or change a contact email address from the chat panel?
How do I remove an email address from a contact?
How do I add my own field to a contact?
Why does it say another contact uses this email?
What columns are in a contacts export?
Does exporting my contacts include extra phone numbers and emails?
Can I re-import a file I exported from Spun?
Why can I not save a contact with only a name?
Why do I not see Contact details in the chat panel?
What is the Not identified yet group in Contacts?
Why do some group members show as a hidden-number member?
Why did re-importing my Spun export not add Status as a field?
How do I delete a contact?
Does deleting a contact delete its chat?

Starred Messages

How do I star a message?
Where are my starred messages?
Can I star a Spun Chat message?
Can other people see what I starred?

Quick Replies

How do I create a quick reply?
How to use templates?
What is the shortcut for quick replies?

Scheduled Messages

How do I schedule a message?
Can I send a message later?
Where are my scheduled messages?
Can I add a meeting link to a scheduled message?

Spun Chat

How do I message my team?
Where is Spun Chat?
How to use Spun Chats?
Can I use Spun without WhatsApp?
Is Spun Chat free?
Where did the Team tab go?
What happened to internal chat?
Why does a contact open on WhatsApp instead of Spun?
How do I make a contact always open on Spun Chat?
How do I pin a contact to one channel?
How do I unpin a channel?
How do I send a location in Spun Chat?
How do I create a poll?
How do I vote in a poll?
How do I change or remove my poll vote?
Can I crop or annotate a picture before sending it?
How do I add a caption to a picture?
How do I make text bold in Spun Chat?
How do I mention someone in a Spun group?
How do I use a template in Spun Chat?
How do I schedule a Spun Chat message?
How do I record a voice note in Spun Chat?
How do I star or pin a Spun Chat message?
Where do I find what was shared in a Spun conversation?
How do I export a Spun Chat conversation?
Can I set a wallpaper for a Spun conversation?
How do I read a Spun message without the sender knowing?
What is the New messages line?
How do I switch a Spun conversation to WhatsApp?
Why does search not find my Spun group?

WhatsApp Channels (Newsletters)

What are WhatsApp channels?
How do I create a newsletter?
How do I post to a channel?
What is the difference between channels and groups?

WhatsApp Status / Stories

How do I view WhatsApp stories?
Can I post a status from Spun?
What is binge mode?
How do I view stories?
Can I edit a photo before posting it to my status?

Groups & Communities

How do I manage my WhatsApp groups?
Where can I see my groups?
How do I create a community?
How do I add members to a group?
How do I export group members?
How do I promote someone to admin?
How do I manage communities?

Saved Filters

How do I save a filter?
Can I create custom views?
How do I share a filter with my team?
What are saved filters?
How do I see only unread chats?
How do I find the chats I can email?
How do I find chats where I do not know who the person is?

Self Proxy

What is Self Proxy?
My WhatsApp keeps disconnecting - what is the strongest fix?
How do I set up the home proxy?
Why does my QR code need re-scanning so often?
Does Self Proxy work on Mac?
Can Self Proxy automatically switch to a backup computer if mine goes offline?
My WhatsApp runs through my phone - how do I move it to my computer?
Why can I not drag my phone above my computer in the failover order?
What happens when my proxy computer goes to sleep?
Do I have to use Self Proxy?
Can I invite someone else to set up a Self Proxy computer for me?
I installed the proxy but Spun still says it is waiting for my computer - what now?
Why did I get an email asking whether Windows blocked the installer?
Why do videos say "Tap to load video" instead of playing?
How do I stop videos from using my own internet connection?
Why is my backup computer paused?
What is my protected country?
Why did my backup computer in another country not take over?
How do I change my protected country?
Can I use Spun without Self Proxy?
How do I switch from the Spun-managed connection to my own computer?
Will switching to Self Proxy make me scan the QR again?
Why is my WhatsApp paused?
What does tunnel down mean?
Why does the switch to my computer say Coming soon?
How do I move from a temporary connection to my computer?
Can I go back from Self Proxy to the Spun connection?
How do I move my WhatsApp back to the Spun connection?
What is the Proxy history?
Why do I have to type the country to move my connection?
Why was my backup computer not promoted?
Why does my Self Proxy card say One step left?

AI & Automation

Weave AI Assistant

How do I use Weave?
What can the AI assistant do?
Where is the AI chat?
How do I ask Weave a question?
Can I report a bug or request a feature through Weave?
Can Weave move a lead to another stage?
Why did Weave only suggest the stage move instead of doing it?
Can Weave tell me who left voice notes in a group and what they said?
Which requests in our groups got no reply today?
How active was Omar in the groups this week?
Who is in the X group?
Can Weave remind people who did not send a voice note?
Who sent voice notes in the ops group today, and how long was each one?
Which members of a group did not send a voice note today?
Can Weave summarize a week of voice notes from one person?
How do I stop Weave while it is working?
Why did Weave not send my message again?
What does "already running" mean in the Weave queue?
Why does Weave say our response rate is 0% when my team answers from their own phones?
How do I open Weave?
Is there a keyboard shortcut for Weave?
How far back can Weave look?
Why does Weave not see my older messages?

AI Compose

How do I use AI to write messages?
Can AI help me compose?
Where is AI Compose?
Can I preview or edit the translation before I send a message?
Why does AI Compose remember a different language in my other organization?
Can I see what the AI reads before it writes my email?
Does AI Compose know which files I attached?
Can AI Compose use my knowledge base articles, and does it cost more?
Why is there no knowledge base switch in AI Compose?
How many earlier messages does AI Compose read?
Can AI Compose add bold, bullet points and spacing to my message?
Why does my AI draft have bold text and bullets?

AI Summarize

How do I summarize a conversation?
Can AI summarize my chats?
Why does my chat summary say some voice messages were skipped?
Can I get tasks suggested from a chat summary?
Does the chat summary include emails with this contact?
Why is email missing from my chat summary?

AI Translate

How do I translate a message?
Can I translate to Hebrew?
Does Spun support translation?
How do I auto-translate all messages in a chat?

Smart Replies

What are smart replies?
How do I use AI suggestions?

Knowledge Base

How do I add to the knowledge base?
Can the AI use my documents?
How does RAG work?
Where do I upload FAQs?
Can I import my website into the knowledge base?
Why was my website address refused?

Chat Digests

What are chat digests?
How do I get a rolling summary of a group?
Can I ask a standing question about a chat?
How much do digests cost in tokens?
How do I add a digest to my daily summary?
Can a connected AI app manage my chat digests?
Can a digest cover all my chats or groups?
How do I add or remove chats from a digest?
How many messages a month will an all-chats digest analyze?

Intelligence Dashboard

What is the MCP Dashboard?
Where do I see everything that needs my attention?
Does opening the dashboard cost tokens?
How do I customize my dashboard cards?
How do I set a default dashboard for my team?
Where do I approve a stage suggestion?
Why did a stage suggestion disappear?

Group Intelligence

What is Group Intelligence?
How do I monitor a WhatsApp group for leads?
What are signals?
How do pool monitors work?
How do I request an intro to a signal contact?
How many pool monitors can I create?
How do I get alerted when nobody on my team answers a customer in a WhatsApp group?
What does "No staff set" mean on a staff response time monitor?

Auto-Replies

How do I set up auto-replies?
Can I create an away message?
How to auto-respond to keywords?
How do I test whether my AI intent will match?
Why did my auto-reply not fire?
How do I stop a rule repeating to the same contact?
Does the auto-reply keep answering after the first message?
What happens if a teammate replies while the rule is answering?

Chat Flows

How do I create a chatbot?
What are chat flows?
How to build an automated conversation?

AI Chatbot

How do I set up an AI chatbot?
Can AI answer my customers?
How does the AI chatbot work?
How do I hand a conversation from the bot to a person?
How can I tell which replies the chatbot sent?
Can the chatbot answer voice notes?
Why did the bot remove a link from its reply?
How do I run the chatbot only outside business hours?

Autopilot (Auto-Campaigns)

What is Autopilot?
How do I set up auto-campaigns?
How do I automate follow-ups after a campaign?
How does the AI confidence threshold work?
How do I test an autopilot rule?
Where can I see autopilot statistics?

Proactive Bots

What are proactive bots?
How do I create an outbound bot?
How do I duplicate a bot template?
How do I launch a bot campaign?
What is the difference between text and voice bots?
How do trigger rules work?
Why does my label rule not fire when I label a chat?
How do I start a bot when someone sends a keyword?
Can a bot chase contacts I have not messaged in a while?
Can a bot campaign send from more than one line?
Why were some bot campaign recipients deferred?

Automations

Where can I see automation activity?
How do I check which auto-replies fired?
Where is the automation log?
How do I monitor my automations?
Why did my automation not send anything?
How do I see only the automations that were skipped?

Campaigns & Outreach

Campaigns / Broadcasts

How do I send a broadcast?
Can I send bulk messages?
How to create a campaign?
What is the broadcast panel?
What is the campaign preflight?
Why were some recipients deferred to tomorrow?
Why did my campaign slow down by itself?
What does "This line looks restricted" mean?
How do I add the contact's name to a campaign message?
How do I add an unsubscribe line to my campaign?
What is image variation?
How fast does Spun send campaign messages?
Why does my broadcast say some recipients were deferred to tomorrow?

Sending Health

What is Sending Health?
Why is my line "At risk"?
What does the Watch level mean?
How is the sending health score calculated?
Does Sending Health stop my campaigns?
How do I improve my line's score?
Is this my WhatsApp ban score?

Send preferences (per-line guards and Expert mode)

How do I turn off the first-contact budget?
What is Expert mode?
How do I stop Spun from slowing my campaign?
Can I opt out of the warm-up rate for a new line?
How do I change the opt-out footer text?
How do I disable image variation?
Does Expert mode remove the rate limit?

Human cadence (automated messages that look typed)

Why does my chatbot show typing before it answers?
Why did my scheduled message go out a minute late?
How do I make scheduled messages send on the exact minute?
Why is my line shown online when a bot replies?
Why did the bot mark the message as read?
How do I turn off the typing indicator for automated messages?
Why are there pauses between my automated messages?
Does Expert mode turn off human cadence?

Split campaigns across lines

Can I send one campaign from several WhatsApp numbers?
How do I split a campaign between two lines?
What does "Match country" do?
Can I choose which percentage of a campaign each line sends?
Where do I see how many messages each line sent?

Server-paced quick sends (Broadcast Panel and Send to Multiple)

Does a broadcast keep sending if I close the tab?
How do I stop a broadcast that is running?
Why does my broadcast say paused for quiet hours?
Why is Send to Multiple slower than before?

Smart Links (Entry Links)

How do I create a smart link?
What are entry links?
How do I create a WhatsApp link?
Can I track link clicks?
How do I make a branded link?

Keep In Touch

How does Keep In Touch work?
How do I set up follow-up reminders for labels?
How do I know which customers I haven't spoken to?
What is the outreach threshold?
How can I follow up with silent contacts?
How do I configure Keep In Touch?
What happens when a contact turns red in Keep In Touch?

Coaching / Tip Groups

How do I create a coaching sequence?
What are tip groups?
How do I enroll contacts in coaching?
Can I import coaching templates?
How does coaching scheduling work?
Can coaching tips come from my own SMS number?
Can I show my tips on the inbox banner?
Which language are AI-written coaching tips in?

Facebook Lead Ads Integration

How do I connect Facebook leads?
Can Spun receive leads from Facebook ads?
How do I import Facebook leads?
Can a new Facebook lead be placed straight into a pipeline stage?

Momentum (Engagement Scoring)

What is momentum?
How do I track engagement?
What are health rings?
How do streaks work?
What is the rescue alert?

Invite Contacts to Spun

How do I invite my contacts to Spun?
What is Invite Contacts?
How many invites can I send per day?
How does the bulk invite work?

Team & Collaboration

Team Members

How do I add a team member?
How to invite someone?
What roles are available?
What is the difference between Viewer and Manager?
Are team members free?
How many team members can I add?
How do I share only part of my pipeline with someone?
Why does my invitation say it was sent to another address?
Why does the invitation say I already have access?
How do I remove an admin?
Who can change or remove an admin?

Team Presence & Mentions

How do I know if someone else is answering this chat?
Can I tag a colleague on a conversation?
How do mentions work?
Why does it say someone is replying?
Is the customer online in Spun right now?
Can the customer see that I am typing?

How do I share access with someone?
How do I invite a team member with limited access?
What is filter-limited access?
How do I control what a team member can see?
What are the sharing permission presets?
How do I share specific filters with a user?
Can I control if a user can send messages?
What is contact visibility in sharing?
What does "Contacts they can see" mean?
Why does my team member see no chats?
What does "access that currently matches nothing" mean?
How do I do a quick invite from a contact?
What roles are available when sharing?
Does a shared team member get access to the MCP Dashboard?
How do I share a pipeline board with someone?
Can I share only some stages of a board?
Why can a teammate not move a card I shared with them?
Why does a shared board have no Unstaged column?
How do I share a board without leaving it?
Who has access to this board?
How do I stop sharing a board with someone?
Why is someone still on the board after I removed their access?

Sprint Mode

What is sprint mode?
How do I focus without interruptions?
Can I pause notifications temporarily?
How do I start a sprint?
How long can a sprint last?

Cross-Org Connections

How do I connect with another organization?
What are cross-org connections?
How do I message another Spun user?
How do connection requests work?
Can I block a connection?
How many connection requests can I send?

Calendar

How do I create an event?
Where is the calendar?
Can I invite people to an event over WhatsApp?
How do people RSVP to my event?
Do I need a Google account to use the calendar?
Does Spun write to my Google Calendar?
How do I sync with Google Calendar?
Can I see my Google calendar inside Spun?
How do I set a repeating event?
How do I get reminded before an event?
Can I get a WhatsApp reminder for an event?
Can my guests get a WhatsApp reminder too?
Can I add a Google Meet link to an event?
Can I add a video link without a Google account?
What is a Spun meeting?
How do I add a meeting link to an event I already created?
How do I tell my guests that the event changed?
Why does it say my Google connection cannot add Meet links?
How do I make an event from a message?
What happens if I disconnect Google?
Can I see my tasks and alarms on the calendar?
Can I move a task or a scheduled message from the calendar?
Do my tasks show up in Google Calendar?
Can my yahrzeit dates show in Google Calendar?
Why can I not invite this contact to the event?

Productivity & Analytics

Tasks

How do I create a task?
Can I assign tasks to team members?
Where are my tasks?
How do I move a task to another column?
Can I add my own columns to the task board?
How do I rename the task board columns?
How do I reorder tasks by hand?
How do I save a task as a template?
How do I see what I am waiting on?
Are there keyboard shortcuts for tasks?
Why does the Done column still show tasks after I hid completed work?
How do I tell which project a task card belongs to?
Do I get notified when a task is assigned to me?
How do I turn off task notifications?
Why did I not get a notification for a task I assigned to myself?
Will Spun remind me before a task is due?
Do I get an email when a task is overdue?
How do I stop task emails?
Can task emails come from my own email address?
How do I connect my SendGrid account?
Can I use Mailgun to send task emails?
How do I connect my Mailgun account?
Can I share a task with someone who is not on Spun?
How do I send a task to a client?
Can a customer mark a task as done without an account?
How do I revoke an external task link?
Can I get task notifications on WhatsApp?
Can Spun text me when a task is due?
How do I stop getting task messages on my phone?
Can Spun send the task link to my client for me?
How does a client stop getting task updates?
Why did my client not get the task SMS?

Alarms / Reminders

How do I set a reminder?
Can I set a reminder on a Spun Chat message?
Can I get notified to follow up?
What are alarms?
How do I create automatic alarm rules?
Why is there no Alarm Rules tab?

Payment Reminders

How do I send payment reminders?
Can I automate payment follow-ups?

Dashboard

Where is my dashboard?
How do I see my stats?
Can I see response times?
Can I see how each team member is performing?

Response Targets (SLA) & Team Performance

How do I set a response time target?
Can I get alerted when a customer waits too long?
How do I see how fast each agent replies?
Where is team performance?

Call History

Where can I see my call history?
How to view past calls?
Can I share my screen during a Spun call?
Is the chat during a call saved anywhere?
Why can I not chat during this call?

Daily Summary

What is the daily summary?
How do I get a morning summary of my tasks?
Can the daily summary be sent to WhatsApp?
How do I change what the daily summary includes?
Can my daily summary show my events for today?
Can I join a meeting from the daily summary?
Why is my self chat called Daily Summary?
How do I stop the calendar showing up in my morning summary?
Can my daily summary include pipeline numbers?
Why are there no pipeline figures in my morning summary?
How do I turn on the pipeline section of the daily summary?
Why does my morning summary mention Sending Health?
Which language is the daily summary written in?

Presentation Mode

How do I record a demo without showing customer names?
What is presentation mode?
How do I hide phone numbers for a screen recording?
Why do my contacts show fake names?
What does the PRESENTING badge mean?
How do I change the fake names?
Does presentation mode hide company names and notes?

File Sync

How do I back up my WhatsApp files?
Where are my synced files?
How does file sync work?
How do I manage storage?
Why did file sync stop working?
Does file sync use my AI token budget?

Calls & Video

Phone Calls (VoIP)

How do I make a phone call?
Can I call contacts from Spun?
Where are my call recordings?
How does click-to-call work?
What are diarized transcripts?

Group Calls

How do I start a group call?
Can I share my screen?
How do I record a call?
Can I invite guests to a call?
How do I chat during a call?
Why can't I start a new call right now?
How do I mute someone in a meeting?
What is the difference between muting and silencing a participant?
How do I remove someone from a meeting?
How do I raise my hand in a meeting?
How do I admit a guest waiting in the lobby?
How do I record a meeting with a transcript?
How do I stop recording for my whole organization?
Why do guests have to agree to something before joining?
Where do I find the transcript of a meeting?
How do I get an AI summary of a meeting?
How do I share a recording with someone who was not in the meeting?
Why am I waiting to be let into the meeting?
Can I check my camera before joining?

Translation Rooms

What are translation rooms?
How do I start a multilingual call?
Can I invite guests to a translation room?
How many languages are supported?
How many people can join?
What is dubbing mode?
What happens if my organization runs out of AI budget during a call?

Voice-to-Voice Translation

How do I translate voice messages?
Can I send a voice message in another language?
How does voice-to-voice translation work?
Can I preview translated voice before sending?
How many people can join a translation room?

Extensions & Integrations

Extensions

What extensions are available?
How do I install an extension?
What is the marketplace?
Which extensions require Pro?
How do I uninstall an extension?

Webhooks

How do I set up webhooks?
Can I integrate with other tools?
What events can I hook into?
Why did a webhook delivery get skipped?
Can my webhook ignore group chats?
How do I send only some numbers to my helpdesk?

Developer Portal

How do I build an extension?
Where is the developer portal?
Is there an API?

CRM Sync

How do I connect my CRM?
Does Spun work with HubSpot?
Can I sync contacts with Salesforce?
How do I see CRM data in chats?
What CRMs does Spun support?
Is Pipedrive supported?

Google Sheets Integration

How do I connect Google Sheets?
Can Spun log messages to a spreadsheet?
How do I export my contacts to Google Sheets?
Why did my sheet stop updating?
Can I mask phone numbers in the sheet?
Why is my Google Sheets sync paused because of tokens?
Can I get a daily staff activity report in Google Sheets?
Why is the phone column empty in my staff report?

Settings & Account

Settings

Where are my settings?
How do I change notifications?
How do I switch to dark mode?
What is Simple Mode vs Power Mode?
How do I hide features from the sidebar?
How do I reorder sidebar features?
Where are billing settings?
How do I manage sessions?
Where is the AI log?
Where do I set a first-response target?
Where do I see my chat digests?
Where do I connect my Gmail account?
Where do I set the meeting recording policy for my organization?
How do I stop videos from downloading automatically?
Where is my data stored?
Can I move my account to another region?
Where did Lead Games, AI Logs and Digests go?
How do I hide the labels under the sidebar icons?
How many features can I pin?
Where do I set an email signature?
Can I undo an email after sending?
Where are the Shabbat settings?
Why can I not see Plan & Usage in the app?
Where do I set my timezone?
How do I change the timezone of my account?
Where do I see all my running workflows?
How do I pause a workflow to free a slot?

Plans & Billing

What plan am I on?
How do I upgrade?
Where can I see my billing?
What's included in my trial?
What are the plans?
How much does Spun cost?
What is the cheapest plan?
Which plan is best for me?
What features does Pro have?
What is the difference between Pro and Max?
What is the difference between Starter and Pro?
Which plan is recommended for daily business operations?
What are AI Assistance, AI Workflows and Advanced AI Workflows?
Do extra team members cost money?
Where is my billing history?
Is there a free tier?
How do I apply a coupon?
Do I need to upgrade to unlock a feature?
Which plan fits my trial usage?
Why do I need to add a card before connecting?
Will I be charged when I add my card?
When is my first charge?
How do I cancel my subscription?
How do I update my card?
My card was declined, what now?
How long is the trial if I add a card?

AI Token Top-ups

How do I get more AI tokens?
I ran out of tokens
How do token top-ups work?
Do tokens expire?
What token packs are available?
Can I buy tokens on the free plan?
Can AI keep working when tokens run out?
What is Continuity?
Why does it say my continuity spending cap was reached?
How do I stop automatic token purchases?

Team AI Usage & Spending Controls

Who used our AI tokens?
Can I limit how many tokens a team member uses?
Do guests spend my tokens?
How do I get warned before we run out of tokens?
Can Spun buy tokens automatically when we run out?
Why does it say my token cap was reached?
Why is AI paused when we still have tokens?
Was I charged for a failed transcription?
Can I move tokens from one line to another?
Why can't I transfer my monthly tokens?

PII Redaction / Safety Settings

How do I protect personal data?
What is PII redaction?
How do I enable safety settings?
Does Spun protect sensitive information from AI?
What are the PII preset modes?
How do I delete my account?
How do I export my data?
What does my data export include?
How do I purge messages?
Can I stop my team recording meetings?
How long are meeting recordings kept?

Onboarding & Getting Started

How do I get started?
What should I set up first?
Where is the onboarding checklist?
What are the setup milestones?
Is there a guided tour of the inbox?
How do I replay the product tour?
What is the spin to win card during setup?
Why is the wheel locked?
I sent the WhatsApp message, why is the wheel still locked?
How do I claim the prize I won during setup?
Do the bonus trial days start now?
Where do I get help if the install is stuck?
Can I spin the wheel later?
Where is my saved spin?
How do I use the prize code I won?
Where is my prize?

Affiliate Program

How does the affiliate program work?
Where is my referral link?
How do I earn commissions?

Feedback & Bug Reports

How do I report a bug?
I found a bug, who do I tell?
How do I suggest a feature?
Where do I see replies to my feedback?
Where do I see messages the Spun team sent to my org?
Why can my teammate not see the Tickets tab or Human Support?

Other

Link Sync (first day after connecting)

Why do profile photos load slowly after connecting?
Why does my history load gradually after connecting?
Why do my contacts show numbers instead of names after connecting?
How long does the sync take after I link WhatsApp?
Can I skip the syncing wait?
Does Expert mode make the sync faster?
Why does my WhatsApp number check say it will continue later?
Why did the contact pull find no contacts?
What is the Link sync card?
Why does a reconnect take less time than a new link?

Where is a feature in the menu?
How do I pin a feature to the sidebar?
Why can I not pin another feature?
What is Ctrl+K?
How do I hide the sidebar labels?
What are the Spun Tools groups?
Where is Lead Games?
Why do I not see some tools in the menu?

Round-Robin Auto-Labeling (Rotation)

How do I split new chats between my team?
What is round-robin?
How do I set up the rotation?
Can one person get more chats than another?
How do I pause someone while they are on vacation?
What happens to new chats when nobody is working?
Why can't I turn this teammate on?
Does the rotation label give someone access to the chat?
Why does a label say (2)?
Why was a chat not labeled?

Contact Circles

How do I group contacts from the same company?
What is a circle?
How do I add a contact to a circle?
Can a contact be in more than one circle?
Who can see my circles?
How do I give a contact a role in a circle?
Can I add a WhatsApp group to a circle?
Why can't I rename this circle?
How do I delete a circle?
Where do I see a contact's circles?
Why can't I click a member of a circle?
Where can I see all my circles?
How do I create a circle without opening a chat?
How do I find a circle by name?
Can I drag a chat into a circle?
What are the colored dots on my chats?
How do I show only the chats of one circle?
How do I add many contacts to a circle at once?
Can I see a contact's circles on the pipeline board?
How do I message everyone in a circle?
Can I send a campaign to a circle?
How do I make a WhatsApp group from a circle?
Why were some circle members skipped when creating a group?
How many people can a group made from a circle have?

Email from the Conversation

Can I send email from Spun?
How do I connect my Gmail?
Why is Email greyed out for this contact?
How do I Cc someone on an email?
Does Spun tell me if my email was delivered?
Can I see if someone opened my email?
Why do I have to confirm the relationship before emailing?
Can someone else on my team send from my Gmail?
How many emails can I send in a day?
What happens when someone replies to my email?
Why was my email refused as a duplicate?
Where do I see all my email threads with a contact?
What happened to the email I started and did not finish?
How long is an unsent email kept?
Will replies come back into the conversation or go to my own mailbox?
How do I know if a message came by email, Spun or WhatsApp when several channels are shown together?
How do I add a Google Meet link to an email reply?
Can I forward an email to someone else?
Why can I not type an address when forwarding an email?
Can I email a meeting link without a Google account?
What is the difference between a Spun meeting and Google Meet in the email composer?
How do I start the Spun meeting I emailed?
Why can I not send my meeting link email?
Why did the Meet link not replace what I had already written?
Where are my saved replies in the email composer?
How do I insert a quick reply into an email?
Why does typing a slash in the subject box do nothing?
Why did {{subject}} come out empty in my quick reply?
How do I reply to everyone on an email thread?
Why is there no Reply all option on this email?
Why did Spun stop my email because of someone in Cc?
Why is Spun asking me about a missing attachment?
Why does the email composer show two send buttons?
Can I send an email with bold text, headings or bullet points?
Why did my formatting disappear when I turned Formatting off?