Multilingual Business
The persona
Maria runs a travel agency in Barcelona serving clients in Spanish, English, French, and German. She has staff who speak different languages and clients worldwide.
The pain
- Staff can't reply to clients in languages they don't speak.
- Voice messages in foreign languages are unintelligible.
- Group calls with multilingual participants are chaotic.
- Hiring multilingual staff is expensive.
How Spun solves it
Per-viewer translation (text)
Every message is automatically translated for each viewer:
- Client writes in French → Maria sees it in Spanish.
- Maria replies in Spanish → Client receives it in French.
- No extra steps — translation is automatic per chat language settings.
Voice-to-voice translation
For voice messages:
- Set "Record voice in" = your language.
- Set "Send voice in" = recipient's language.
- Record naturally — Spun translates the audio.
- Preview before sending to verify quality.
Translation rooms (video calls)
For multilingual group calls:
- Start a Translation Room from any chat.
- Each participant sets their preferred language.
- Everyone hears dubbed audio in their own language in real-time.
- Participant limits: 2 (Basic/Trial), 10 (Pro), 50 (Power).
The outcome
- Any staff member can handle any language client
- Voice messages are no longer a barrier
- Group meetings with 5 languages work smoothly
- Zero translation costs — it's all included in the plan
Features used
- Voice-to-Voice Translation — audio translation
- Translation Rooms — multilingual video calls
- Chat Language Settings — per-chat config
- AI Translate — text translation