Phone Calls (VoIP)
Spun includes built-in VoIP calling — make and receive phone calls directly from the app with recording, transcription, and speaker separation.
Features
| Feature | Description |
|---|---|
| Click-to-call | Call any contact from their chat or contact card |
| Call recording | Automatic or manual recording |
| Transcription | AI transcribes calls to text |
| Speaker separation | Identifies who said what (diarization) |
| Call history | Searchable log of all calls |
| Hold music | Customizable hold audio |
Making a call
- Open any chat or contact
- Click the phone icon in the chat header
- Call connects via VoIP
- Use in-call controls: mute, hold, record, transfer
Call recording
Enable recording
Settings → Phone Calls → Recording:
- Auto-record all calls — every call is recorded
- Manual only — click "Record" button during call
- Announcement — play "this call is being recorded" message
After the call
- Recording saved to Call History
- AI transcript generated automatically (if enabled)
- Speaker labels — "You:" vs "Contact:" in transcript
- Searchable — find calls by transcript content
Call History
Sidebar → Call History (Phone icon)
- All inbound and outbound calls
- Duration, recording, transcript
- Filter by: contact, date, duration, recorded/not
Setup
VoIP provider
Settings → Phone Calls → Provider Configuration:
- Connect your VoIP provider (Spun uses built-in WebRTC or external SIP)
- Set your caller ID number
- Configure routing rules (business hours, forwarding)
Requirements
- Browser: Chrome or Edge (WebRTC required)
- Hardware: Microphone + speakers/headset
- Network: Stable internet (100kbps minimum)
- Plan: Any paid plan
Translation during calls
Combined with Translation Rooms:
- Make a call → enable live translation
- Speak in your language → contact hears in theirs
- Real-time bidirectional translation
Related
- Call History — full call log
- Translation Rooms — multilingual calls
- Group Call — multi-party video calls