Knowledge Base

TIP

Requires a paid plan. Every paid plan includes this - see Plans & Pricing.

At a glance

Location	Settings → Knowledge Base
Plan	Any paid plan
Related features	3

Upload documents, FAQs, and custom knowledge that the AI chatbot and Weave assistant can reference when answering questions. Supports text, PDF, and other document formats. The AI uses retrieval-augmented generation (RAG) to find relevant content from your knowledge base. You can also fill it from a website: give an address under "From Website" and Spun reads the pages it finds and imports them as knowledge entries, showing its progress while it works. The address may be typed with or without "https://"; anything that is not a web address is refused, and the reason is shown on the panel.

How to use

1. Go to Settings → Knowledge Base.
2. Click "Upload" to add documents or text entries.
3. Organize entries by category.
4. To import a website, type its address under "From Website" and click Crawl.
5. The AI Chatbot and Weave will automatically search your knowledge base when answering questions.

Related features

• AI Chatbot
• Weave AI Assistant
• Auto-Replies

FAQ

• How do I add to the knowledge base?
• Can the AI use my documents?
• How does RAG work?
• Where do I upload FAQs?
• Can I import my website into the knowledge base?
• Why was my website address refused?