AI Summarize
At a glance
| Location | Chat header → AI icon → Summarize |
| Plan | All plans, including the free tier |
| Related features | 3 |
Get an AI-generated summary of a conversation. Useful for catching up on long chats. Works on WhatsApp chats and on Spun Chat threads (direct messages and groups) alike - open the thread's info panel and use Chat Summary there. You can also ask a specific question about the thread instead of taking the standing summary, choose how many recent messages to read, pick the summary language, and preview exactly what is sent to the AI with PII redacted. A summary refreshes itself automatically in the background once it goes stale, keeping the previous text visible while it updates. If the read window contains voice messages that have no transcript yet, the summary discloses how many were skipped and, on WhatsApp chats, offers to transcribe them on demand before re-summarizing. From the same panel you can also ask AI to suggest tasks drawn from the conversation. On a Spun Chat thread only its members can generate or read the summary, and an internal thread is never turned into org-wide suggested knowledge. On a one-to-one WhatsApp chat with a contact you also email, the summary reads that email too, so "what happened with this person" covers both channels in one answer; the email lines are marked as email in what the AI reads, so the summary can say what was agreed by mail rather than in the chat. Only mail that is already part of the conversation is read: messages held aside from a sender nobody has vouched for, rejected mail, and automatic out-of-office replies are never read. It is still one AI call, not a second one, and it costs what it always did. Group chats read no email, because each participant has their own mailbox, and an organization that has never sent or received any email simply has none to read.
How to use
- Open any chat.
- Click the AI icon in the chat header.
- Select "Summarize conversation".
- Read the summary; it auto-refreshes in the background when stale, and updates automatically on first open.
- If it flags skipped voice messages, click "Transcribe them now" to fill them in and refresh the summary. For a Spun Chat thread, open the info panel on the right and use the Chat Summary section. Use "Suggest tasks" in the same panel to turn the conversation into task suggestions.
Related features
FAQ
- How do I summarize a conversation?
- Can AI summarize my chats?
- Why does my chat summary say some voice messages were skipped?
- Can I get tasks suggested from a chat summary?
- Does the chat summary include emails with this contact?
- Why is email missing from my chat summary?