How can a hotel or travel business run its WhatsApp with Spun?
Spun lets a hotel, holiday-home host, travel agency, tour operator or umrah agency answer the WhatsApp number guests and travellers already have saved, from one shared inbox where every team member has their own login. It runs on a flat monthly plan with team members free and a free trial, and it needs no WhatsApp Business API approval and no new number. AI reads, summarises, translates and drafts, while a person sends every message, and the partner, driver and cleaner groups your number is in sit next to the guest chats.
Who this section is for: owners and managers of small and mid-sized travel businesses who already run on one WhatsApp number and want the whole team on it.
The pages in this section
Each page is a step-by-step guide for one job, with the exact buttons in Spun, what to expect and the limits.
| Page | The job it covers |
|---|---|
| Set up a shared guest inbox | Connect the hotel number, bring in the front desk and night shift, share only some chats with a person. |
| Track guests by stay stage | Labels such as Enquiry, Booked, In-house and Checked-out, saved filters, and a pipeline board for quotes and bookings. |
| Schedule pre-arrival and check-out messages | Write the message now and schedule it from the guest's chat for the evening before arrival or the morning of check-out. |
| Monitor partner groups and get digests | See every group your number is in, recap groups in the morning summary, ask standing questions with chat digests, set AI monitors. |
| Get an activity report per employee | Tell Spun who your staff are, then ask Weave how each employee replied across your groups. |
| Connect ChatGPT or Claude to read your groups | Use Spun MCP so your own ChatGPT or Claude can list groups, read messages and write reports. |
| Translate guest messages | Read guests in your language and reply in theirs, by text or by voice note, with voice notes written out as text. |
| Save templates and canned responses | Keep Wi-Fi, parking and check-in answers as quick replies and insert them by typing "/". |
| Win direct bookings with a spin-the-wheel offer | Put a prize wheel on your website so visitors spin for a direct-booking offer and the lead lands on WhatsApp. |
How a travel team usually starts
- Connect the WhatsApp number you already use and scan the QR code once. Your chats and groups come with it.
- Invite the team. Each person gets their own login, and team members are free.
- Add a few labels and two or three quick replies for the questions you answer every day.
- Let AI help: smart replies, chat summaries and translation, with a person pressing send.
- When you are comfortable, add scheduled messages, group recaps and a weekly report from Weave.
What to expect
- Same number, same guests. Guests keep writing to the number they know. Messages sent from the hotel phone appear in Spun too, so the conversation stays complete for the whole team.
- Groups next to chats. Spun sees every WhatsApp group your connected number is a member of, which the Business API cannot do because it does not join groups.
- People stay in charge. Smart replies, drafts and translations wait for a person to send them. An AI chatbot only answers if you switch it on, and every reply it sends is marked as sent by the chatbot.
What Spun does not do
- It does not connect to your PMS, channel manager, Booking.com or Airbnb. Copy what you need into your booking system, or export contacts and chats to Google Sheets.
- It does not take bookings or payments. Send your own booking or payment link; Spun can remind a traveller about a balance with the Payment Reminders extension.
- It does not use the WhatsApp Business API or approved templates. It runs on your normal WhatsApp number, so it follows normal WhatsApp limits: paced sending, and only to people who want to hear from you.
- It does not send AI replies without you deciding so. Suggestions and drafts wait for a person.
A large hotel with hundreds of rooms that needs messages driven by its PMS is better served by a hospitality messaging tool built on the Business API.