Weave AI Assistant
At a glance
| Location | Bottom of sidebar → Weave icon / Context panel → Weave tab |
| Plan | All plans, including the free tier |
| Related features | 5 |
Built-in AI assistant that can answer questions about Spun features, help with tasks, look up conversations, and provide suggestions. Accessible via the side panel or as a detached floating window. Supports streaming responses and uses live workspace tools - the same read layer that powers the Spun API/MCP surface (conversations, messages, contacts, labels, campaigns, tasks, projects, team, groups, calendar events, delivery status, follow-up queue, scheduled messages, business overview and signals, message stats, translation) - plus SQL analytics over your inbox data. Weave can also submit, draft, and schedule WhatsApp messages: these NEVER send directly - every Weave-submitted send follows the organization's AI-send policy (Settings -> AI Assistant) and lands in the AI Sends approval queue for a human to approve or reject (draft-only mode saves durable drafts instead), even when the org allows autonomous sending for API keys. Approval cards show "via Weave (user name)". Weave can also file a bug report or feature request on the user's behalf: it gathers a short description, lets the user attach a screenshot, and files a support ticket - replies appear in the Tickets tab, and Weave can hand off to Human Support from the same card. Ask Weave to move a lead along your pipeline and it suggests the move rather than making it: only a forward move can be suggested, the suggestion waits with the reason Weave gave until a person approves it, and moving a lead back to an earlier stage is done by hand on the board. Other actions (labels, chat operations, navigation) always show a confirmation button before anything changes. If the organization disables AI/MCP access in Settings -> AI Assistant, Weave keeps working with its built-in analytics only and cannot send, draft, or schedule messages, or file tickets.
How to use
- Click the Weave icon (sparkle) at the bottom of the sidebar or in the context panel.
- Type your question or request.
- Weave will stream a response, sometimes using tools to search your inbox data.
- Use the retry button to re-ask with a smarter model if the first answer is unsatisfying.
- To report a bug or request a feature, just describe it - Weave will offer to file a ticket, optionally with a screenshot attached.
Related features
FAQ
- How do I use Weave?
- What can the AI assistant do?
- Where is the AI chat?
- How do I ask Weave a question?
- Can I report a bug or request a feature through Weave?
- Can Weave move a lead to another stage?
- Why did Weave only suggest the stage move instead of doing it?