All Features
Every one of the 95 features below is included on every paid plan. See Plans & Pricing for what actually differs between plans.
Messaging & Inbox
| Feature | What it does |
|---|---|
| WhatsApp Setup | Connect your WhatsApp number to Spun by scanning a QR code; this is the first step to using the inbox. |
| Link Sync (first day after connecting) | After you link a WhatsApp number, Spun paces the first day on purpose. |
| Multiple WhatsApp Numbers (Lines) | Add additional WhatsApp numbers to your account. |
| SMS Channel | Send and receive SMS text messages alongside WhatsApp, in the same inbox. |
| Labels | Color-coded tags to organize WhatsApp conversations, contacts, and groups. |
| Contacts | View and manage all your WhatsApp contacts. |
| Starred Messages | Star important messages to find them later. |
| Quick Replies | Pre-written message templates you can send with a shortcut. |
| Scheduled Messages | Schedule messages to be sent at a future date and time, in WhatsApp chats, in Spun Chat conversations (team DMs and groups) and in emails sent from a convers... |
| Spun Chat | Spun Chats is the built-in messaging platform - separate from WhatsApp. |
| WhatsApp Channels (Newsletters) | Manage WhatsApp Channels (newsletter-style broadcast channels). |
| WhatsApp Status / Stories | View and post WhatsApp Status updates (stories) directly from Spun. |
| Groups & Communities | Manage your WhatsApp groups and communities from a central hub (sidebar label: "Groups & Channels"). |
| Saved Filters | Save custom chat list filter combinations for quick access. |
| Self Proxy | Route your WhatsApp Web session through your own home or office internet connection for a far more stable link and fewer QR re-scans. |
AI & Intelligence
| Feature | What it does |
|---|---|
| Weave AI Assistant | Built-in AI assistant that can answer questions about Spun features, help with tasks, look up conversations, and provide suggestions. |
| AI Compose | AI-powered message writing assistant. |
| AI Summarize | Get an AI-generated summary of a conversation. |
| AI Translate | Translate messages to any language using AI. |
| Smart Replies | AI-suggested quick responses based on the conversation context. |
| Knowledge Base | Upload documents, FAQs, and custom knowledge that the AI chatbot and Weave assistant can reference when answering questions. |
| Daily Summary | Scheduled morning briefing sent to you each day at a time you choose, delivered as a message to your Spun Chat self-conversation or your own WhatsApp number. |
| Chat Digests | Rolling, always-current summaries of chats, each driven by a named standing question ("summarize", "what opportunities appeared?", "any complaints?"). |
| Intelligence Dashboard | A configurable card dashboard, labeled "MCP Dashboard" in the app, that gathers the inbox's prepared intelligence in one place: your chat digests (with numbe... |
| Group Intelligence | AI monitors that watch selected WhatsApp groups and surface business-opportunity signals. |
| Chat Language & Voice Settings | Per-chat language and voice configuration panel accessed from the globe icon in the chat header. |
| Auto-Transcription | Automatically transcribes incoming voice messages to text so you can read them instead of listening. |
| Multi-Language Interface | Spun's interface is available in English, Hebrew (plus a "Hebrew (Religious)" variant with religious wording), Spanish, French, Arabic, Russian, German, Port... |
Automation
| Feature | What it does |
|---|---|
| Auto-Replies | Automatic answers to an incoming WhatsApp message, built as rules you order yourself. |
| Chat Flows | Visual drag-and-drop conversation flow builder. |
| AI Chatbot | A chatbot that answers incoming WhatsApp messages for you, set up on its own screen. |
| Autopilot (Auto-Campaigns) | AI-powered intent classification and auto-response system. |
| Proactive Bots | AI-powered outbound bot builder for creating automated proactive campaigns. |
| Automations | System activity feed showing all automated actions that have fired across your workspace: auto-replies triggered, autopilot evaluations, label rules applied,... |
Campaigns & Outreach
| Feature | What it does |
|---|---|
| Campaigns / Broadcasts | Send bulk WhatsApp messages to multiple contacts at once. |
| Sending Health | A 0-100 score per WhatsApp line, our estimate from observable behaviour of how a line is sending. |
| Send preferences (per-line guards and Expert mode) | Per-line switches in the "Sending preferences" card under the Sending Health card in Settings > WhatsApp > Health that decide how carefully a WhatsApp line s... |
| Human cadence (automated messages that look typed) | Five per-line behaviours that make automated WhatsApp messages (chatbot and auto-reply answers, autopilot, chat flows, campaigns, drips, notifications and sc... |
| Split campaigns across lines | For organizations with more than one WhatsApp line, the campaign composer shows a line picker and an optional "Split across lines" selector. |
| Server-paced quick sends (Broadcast Panel and Send to Multiple) | One-off bulk sends from the Broadcast Panel or the "Send to Multiple" dialog run on the server as a quick campaign instead of from the browser. |
| Smart Links (Entry Links) | Create branded short links (go.spun.com/your-slug) that start WhatsApp conversations with pre-filled messages. |
| Keep In Touch | Automatically surfaces contacts you haven't communicated with in a while, based on label-specific day thresholds. |
| Coaching / Tip Groups | Create and manage coaching content sequences (tip groups) that automatically send tips, lessons, or follow-up messages to enrolled contacts on a schedule. |
| Facebook Lead Ads Integration | Connect Facebook Lead Ads to Spun to automatically receive leads from Facebook ad campaigns. |
| Momentum (Engagement Scoring) | Engagement scoring and analytics system that tracks your communication momentum with contacts. |
| Invite Contacts to Spun | Invite your contacts to join Spun using your personal referral link, sent through your own phone's Messages app (device SMS) - one tap per contact. |
Team & Collaboration
| Feature | What it does |
|---|---|
| Team Members | Invite team members to your Spun workspace. |
| Team Presence & Mentions | See which teammates are viewing or replying to a conversation before you answer it, so two people do not reply to the same customer. |
| Share Access (Share Wizard) | A unified wizard for inviting team members and sharing inbox access. |
| Sprint Mode | Timed focus mode that suppresses new message notifications and chat list refreshes so you can concentrate without interruptions. |
| Cross-Org Connections | Connect with other Spun organizations for consent-based direct messaging. |
| Tasks | Create and manage tasks linked to conversations, organized into projects. |
| Alarms / Reminders | Set time-based reminders for conversations. |
| Calendar | A full calendar inside Spun: events with month, week and agenda views, recurring events, all-day events, reminders, and invitations sent over WhatsApp. |
Calls & Translation
| Feature | What it does |
|---|---|
| Phone Calls (VoIP) | Make and receive phone calls directly from Spun using VoIP. |
| Group Calls | Group video and audio calls with screen sharing, recording, in-call chat, and guest invite links. |
| Translation Rooms | Real-time multilingual video/audio rooms where each participant speaks their own language and hears everyone else translated into theirs. |
| Voice-to-Voice Translation | Send and receive voice messages in different languages with real-time translation. |
| Call History | View all WhatsApp voice and video call logs. |
Productivity
| Feature | What it does |
|---|---|
| Payment Reminders | Automated payment reminder messages sent to contacts on a schedule. |
| Dashboard | Overview of your inbox metrics: message volume, response times, per-agent performance, and conversation trends. |
| Response Targets (SLA) & Team Performance | Set how quickly your team promises a first reply. |
| File Sync | Automatically sync and back up WhatsApp media files (images, videos, documents, voice messages) to cloud storage. |
| Presentation Mode | A per-device display toggle that masks identity details across the inbox so you can screen-record product demos against your live workspace without exposing... |
| Goals & Reflection | Set personal goals, get check-in reminders in your own Spun Chat, write a short reflection, and review how the season went. |
Extensions & Developers
| Feature | What it does |
|---|---|
| Extensions | The Extensions page (sidebar → Extensions) has two tabs. |
| Webhooks | Connect Spun to external services via webhooks. |
| Developer Portal | Build and publish your own extensions for the Spun marketplace. |
| CRM Sync | Connect your CRM to Spun for two-way contact and conversation sync. |
| Google Sheets Integration | Log WhatsApp events - messages, contacts, labels, calls and more - as rows in your own Google Sheets, and export existing data. |
Settings & Account
| Feature | What it does |
|---|---|
| Settings | Settings is the configuration hub for your Spun workspace, arranged in five sections down the left side (on a phone: a list of pages, then one page with a ba... |
| Plans & Billing | Spun offers multiple plans: WhatsApp Inbox Plans: 1. |
| AI Token Top-ups | Purchase additional AI tokens as one-time top-up packs when your monthly allowance runs out. |
| Team AI Usage & Spending Controls | Every AI action taken inside a shared inbox, including by guests you invited, draws on the inbox OWNER organization's AI token allowance, never the guest's own. |
| PII Redaction / Safety Settings | Comprehensive privacy and safety controls for your Spun workspace. |
| Onboarding & Getting Started | Guided onboarding for new users, combining a milestone checklist that tracks key setup steps (connecting WhatsApp, importing contacts, creating labels, invit... |
| Affiliate Program | Earn commissions by referring new users to Spun. |
| Feedback & Bug Reports | Report bugs, suggest features, or send feedback to the Spun team as support tickets. |
More Features
| Feature | What it does |
|---|---|
| Sidebar, Spun Tools and Go to (Ctrl/Cmd+K) | The sidebar shows a label under every icon; a chevron above the bottom group, or the "Show labels under sidebar icons" switch in Settings → Menu & Features,... |
| Round-Robin Auto-Labeling (Rotation) | Spreads new WhatsApp chats across your team by labeling each one with a teammate's name, in turn. |
| Contact Circles | Circles group contacts who belong together, for example the five employees of one client company, a family, a committee or a project team. |
| Email from the Conversation | Send email to a contact from inside their conversation, using your own Gmail address, and see the replies in the same timeline as the WhatsApp messages. |
| Suggest Tasks from a Conversation | Reads a WhatsApp conversation with AI and proposes up to five tasks from it, so a long chat becomes a short list of things to do. |
| Sales Pipeline | Track where each lead stands in your sales process. |
| Group Check-ins | Watch a WhatsApp group for a daily check-in: every expected member must post a voice note (or any media, by rule) by a local deadline on the active weekdays. |
| Today's Briefing | A slim strip at the top of the chat list on desktop titled Today's Briefing that counts what needs your attention right now, as small pills: Unanswered, Unre... |
| Lead Games | Prize-wheel campaigns that collect leads, managed from Spun Tools → Grow → Lead Games. |
| Contact Intelligence | Look up a public professional profile (job title, company, industry, LinkedIn, work history) for one saved contact, from the Contact Intelligence section in... |
| AI Sends Approval Queue | A review queue for messages an AI assistant wants to send on your behalf, so nothing an AI writes reaches a customer without a person agreeing to it. |
| Sending Messages and Media | The everyday send path inside a conversation: text with WhatsApp formatting (bold, italic, strikethrough and monospace) from a toolbar above the composer, ph... |
| Similar Past Cases | A section in the chat information panel that surfaces earlier conversations resembling the one you are reading, so a question you have already handled does n... |
| In-App Help | Contextual help built into the screens themselves, for the parts of Spun that are not self-explanatory. |
| Classes and Workshops | Scheduling and bookings for classes, workshops and sessions, with WhatsApp doing the talking. |
| Creator Hub | A place to publish content to an audience and charge for it, alongside the inbox where you already talk to them. |
| HealthPro (Appointment Booking) | Appointment scheduling and booking for health and wellness professionals, embedded in the inbox so bookings and the conversations about them live in the same... |