Connecting WhatsApp

Scenario: You need to connect (or reconnect) your WhatsApp number to Spun so messages flow into your inbox.

Prerequisites

• A phone with WhatsApp installed and logged in
• Desktop browser open to app.spun.com

Connecting for the first time

1. Navigate to Settings → WhatsApp Connection.
2. Click Connect WhatsApp.
3. A QR code appears — scan it with WhatsApp on your phone:
   • iPhone: Settings → Linked Devices → Link a Device
   • Android: ⋮ menu → Linked Devices → Link a Device
4. Wait for the green "Connected" badge.

TIP

The QR code expires after 60 seconds. If it expires, click Refresh QR to generate a new one.

What happens after connecting

• Recent conversations sync within seconds.
• Older messages load progressively (up to your plan's retention limit).
• Media (images, videos, documents) syncs on demand when you open a chat.

Reconnecting after a disconnect

Spun automatically reconnects in most cases. If you see a red "Disconnected" banner:

1. Check your phone's internet connection.
2. Open WhatsApp on your phone — confirm it's working normally.
3. In Spun, click Reconnect in the connection banner.
4. If that fails, go to Settings → WhatsApp → Unlink & Re-scan.

Channel health indicators

Status	Meaning
🟢 Connected	Everything is working
🟡 Reconnecting	Temporary issue, auto-recovering
🔴 Disconnected	Manual intervention needed

Pro tips

• Multiple devices: WhatsApp supports up to 4 linked devices. Spun uses one slot.
• Phone off? You can stay connected for up to 14 days without your phone being online.
• Business accounts: Both WhatsApp personal and WhatsApp Business accounts work with Spun.

Troubleshooting

Problem	Solution
QR won't scan	Ensure camera permissions are granted; try refreshing the page
Disconnects repeatedly	Check if another linked device is conflicting
Messages delayed	Verify phone has stable internet; check WhatsApp's server status
"Already linked to max devices"	Unlink an old device from WhatsApp → Linked Devices