Let your AI build bots and knowledge base articles
Ask your AI to write knowledge base articles, tag them, and set up a bot on an auto-reply rule with its own name, instructions and knowledge tags. Everything it creates starts switched off.
Knowledge base
The AI adds, edits and retags articles in your own knowledge base, and each one shows "Added by AI connection" with the app's name. These tools never touch Spun's own help docs.
Bots and rules
The AI drafts bots and auto-reply rules, reads how they answered, and can switch a bot off at any time.
Turning a bot on
Turning a bot on, or changing a rule that is already live, always waits in the AI Sends queue for an org manager to approve, even when the app may send messages on its own.
Permissions
| Scope | Grants |
|---|---|
read_knowledge, manage_knowledge | Your own knowledge base: list, read and search articles and suggestions; with manage, add, edit, retag and delete articles and review suggestions. Changes apply at once. |
read_bots, manage_bots | Your bots and auto-reply rules: read them and the conversations a bot handled; with manage, create and edit bots and rules. Turning a bot on needs a manager's approval. |
Questions
Can my AI change my knowledge base?
Yes, on a paid plan, when its key or connected app holds the Manage Knowledge Base permission. It can add, edit, retag and delete your own articles and review suggestions, and the change applies at once. Each article it adds shows "Added by AI connection" with the app's name and the time. With Read Knowledge Base only, it can read and search but not change anything. Spun's own help docs are a separate search it cannot change.
Can my AI turn a bot on?
Not on its own. A bot or rule your AI creates starts switched off. When the AI asks to turn a bot on, or to change a rule that is already live, a request appears in AI Sends and only an org manager can approve it, even when the app may send messages without approval, and Approve all skips these requests. The AI can always switch a bot off, and it can never change your default chatbot.