Feedback & Bug Reports

At a glance

Location	Sidebar → Feedback, or Support panel → Tickets tab
Plan	All plans, including the free tier
Related features	2

Report bugs, suggest features, or send feedback to the Spun team as support tickets. Tickets can be filed from the Feedback dialog (with screenshots), from the Support panel's Tickets tab, or by simply telling the Weave assistant about a bug or a missing feature - it files the ticket for you and gives you the ticket number. Track replies, add screenshots, and reply back on any ticket. The same panel also has an Inbox sub-tab for messages the Spun team sends directly to your org or broadcasts to everyone - separate from ticket replies, with its own unread indicator.

bug reportfeedbackfeature requestsupport ticketreport a problem

How to use

1. Tell Weave about the bug or feature idea (it will offer to file a ticket), or open the Feedback button in the sidebar.
2. Describe what happened and what you expected; attach screenshots if helpful.
3. You get a ticket number; team replies show up in your ticket history (Feedback dialog and the Support panel Tickets tab) with an unread badge.
4. Check the Inbox sub-tab in the same panel for messages the Spun team has sent your org directly or to everyone.
5. For anything urgent, use the Human Support tab to chat with the team directly.

Related features

• concierge
• Settings

FAQ

• How do I report a bug?
• I found a bug, who do I tell?
• How do I suggest a feature?
• Where do I see replies to my feedback?
• Where do I see messages the Spun team sent to my org?