Team Presence & Mentions
At a glance
| Location | Shown inside each conversation; notes live in the right-hand context panel under Team Notes |
| Plan | All plans, including the free tier |
| Related features | 2 |
See which teammates are viewing or replying to a conversation before you answer it, so two people do not reply to the same customer. Mention a teammate with @ in a team note to send them a push notification. In a support ticket, a support agent also sees whether the customer is currently in Spun, and the customer sees when Spun Support is typing a reply.
How to use
- Open any chat - names of teammates viewing it appear under the contact name.
- If someone is typing a reply, a warning appears above the message box.
- In the context panel, open Team Notes and type @ followed by a name to notify that person.
- In a support ticket, the header shows "In Spun now" while the customer is active, or when they were last there.
Related features
FAQ
- How do I know if someone else is answering this chat?
- Can I tag a colleague on a conversation?
- How do mentions work?
- Why does it say someone is replying?
- Is the customer online in Spun right now?
- Can the customer see that I am typing?