Spun Chat

At a glance

Location	Sidebar → Spun Chats (MessagesSquare icon)
Plan	All plans
Related features	5

Spun Chats is the built-in messaging platform — separate from WhatsApp. No WhatsApp connection needed. Free tier users get Spun Chats with free messaging and a free AI token allowance. Features include direct messages between users, voice messages with auto-transcription, @mentions, shared chat links to reference customer conversations, cross-org connections, and per-viewer translation. Spun Chat access can be toggled per user via the Share Wizard. The sidebar tab was previously called "Team" or "Internal" — it is now called "Spun Chats".

spun chatspun chatsteam chatinternal messagingteam messagingcollaboration

How to use

1. Open Spun Chats from the sidebar (MessagesSquare icon) or switch to the Spun Chats tab in the chat list.
2. Start a conversation with a colleague or cross-org connection.
3. Send text or voice messages.
4. Use @mentions to notify specific people.
5. Share chat links to reference WhatsApp customer conversations.

Related features

• Team Members
• Share Access (Share Wizard)
• Sprint Mode
• Cross-Org Connections
• Voice-to-Voice Translation

FAQ

• How do I message my team?
• Where is Spun Chat?
• How to use Spun Chats?
• Can I use Spun without WhatsApp?
• Is Spun Chat free?
• Where did the Team tab go?
• What happened to internal chat?